At Zoo Chews, customers have 14 days to request a refund or exchange with a valid receipt or proof of purchase. Shipping charges are non-refundable, but if an incorrect item was sent, shipping costs will be covered. Custom orders and Final Sale items cannot be exchanged or returned. To ensure your return or exchange is processed, please use traceable shipping methods such as UPS, FEDEX, or Insured USPS, and keep the Return Tracking Number until receiving the refund. Return shipping charges, insurance, and any bounced or undeliverable packages are the customer’s responsibility. Only defective or damaged items will be replaced, and to exchange an item for the same product, send an email to


After we receive and inspect your returned item, we will send you an email indicating approval or rejection of the refund, as well as notification of receipt of the item. If the refund is approved, it will be credited back to your original method of payment within a specific number of days. Note that additional processing time may be required by your bank to post this transaction to your account. If you have not received your refund yet, please check your bank account and contact your credit card company and bank, as processing time may be required. If you still haven’t received your refund, please reach out to us.


If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the returned item’s value. Once we receive the returned item, we will send you a gift certificate via mail. If the item was not marked as a gift or was shipped to the gift giver to give to you later, we will issue a refund to the gift giver, who will be informed of the return.

Returns Address

For returning an item, you are responsible for the shipping costs. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Delivery time for your exchanged product may vary depending on where you live. To ensure the safety of your item, it is recommended to use a trackable shipping service or purchase shipping insurance for items over $75. If you have received a damaged or incorrect item, please contact us via email at or phone us at +1 484 550 6319. We will provide you with a return label to send the item back and work with you to resolve the issue. Returns address is 1049 NW 1st CT Hallandale Beach, FL 33009 US.